Being able to get in touch with your web hosting supplier if you have any kind of questions or encounter any difficulties is very important and how fast they'll answer and react is essential, especially if your site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are usually a quick way to distinguish genuine providers from resellers. The second typically reply just to e-mails or support tickets and you may need to wait for a day or even more to get a reply. If your problem needs a couple of responses, you'll end up losing a few days to get a basic problem fixed. With a legitimate and reputable web hosting company, you'll be able to contact the support team at any moment and get a timely response whatever the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Web Hosting

All of our web hosting plans offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting solutions well before you make an order or you're an existing customer and you have any question or a difficulty, you will be able to contact us anytime, including weekends and holidays. We have many channels to get in touch with us - several telephone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more complex matters or any matters which require more time to investigate and fix. In contrast to many other web hosting suppliers, our trouble tickets come with a guaranteed maximum response time of only one hour, thus whatever your trouble is, it'll be resolved in a timely manner and you will not waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated plans that we supply come with 24/7 customer and tech support, therefore regardless of what problem you experience, you are able to contact us and we'll help you in a timely manner. The guaranteed response time for each email or support ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; the actual response time hardly ever is more than twenty minutes. We also have telephone support with multiple local numbers around the world plus a live chat, so you are able to contact us and receive additional details about our services even if you do not have an account yet. We can help you with any question or a problem you have - payment methods, package specifications, email configuration, website hosting account settings, and many others. If you employ our services, you won't ever have a scenario where you should wait for a day or two to get a problem solved like you may need to do with many other service providers.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server from our company, you can contact us 24/7 for any kind of server-related issue or forany issues and / or questions with regard to the pre-installed software the server comes with. In case you haven't bought your VPS server plan yet, you'll be able to learn more about our solutions by giving us a phone call or via our live chat service. For more technical issues, you will be able to send an e-mail or open a ticket via your billing Control Panel and you'll receive support within a maximum of one hour no matter the time of the day, even on holidays and weekends. The actual reply time normally does not extend past 30 minutes. If you're looking for assistance with third-party software, you will be able to use the Managed Services upgrade that you can include to every single VPS package and our administrators can help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time guarantee, you will enjoy timely support when you acquire a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a support ticket from your billing account or you send an email message related to any problem with the server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the more suitable option when the matter involved requires a longer period of time to be resolved or in case it has to be given to our administrators, as it is a lot easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to phone us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.