If you have bought a web hosting package and you’ve got certain enquiries associated with a specific function/feature, or if you’ve encountered some issue and you require help, you should be able to touch base with the respective customer care team. All web hosting providers deploy a ticketing system no matter if they provide other means of contacting them along with it or not, because of the fact that the quickest way to tackle an issue most often is to submit a ticket. This model of correspondence makes the replies exchanged by both parties easy to track and allows the help desk team members to escalate the situation if, for instance, a system administrator needs to become involved. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will need to have no less than two different accounts to contact the help desk staff and to actually administer the hosting space. Constantly switching from one account to the other could often be a headache, not to mention the fact that it takes a very long period of time for the majority of hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our web hosting plans is not separate from the web hosting account. It’s part of our all-embracing Hepsia Control Panel and you’ll be able to access it at any particular moment with just a couple of mouse clicks, without having to leave your account. The ticketing system comes with a quick-search field, which will help you track down the status of de facto any ticket that you’ve already posted, if needed. On top of that, you can see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to handle a given problem even before you actually send a ticket. The ticket response time is no more than sixty minutes, which means that you can receive quick assistance at any moment and if our client care team suggests that you should do something in your hosting account, you can do it instantly without the need to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We find it far more efficient to manage everything from a single place, so we have integrated a ticketing system into the custom Hepsia Control Panel, which is offered with each semi-dedicated server package. This will enable you to handle the communication with our help desk support staff together with your data, so you won’t need to remember an additional log-in name for a different admin console. You’ll be able to submit a new ticket or to track down the status of an old one with no more than a few clicks of the mouse whilst you are browsing the files hosted in your account. Furthermore, you can go through older tickets using an intelligent search filter or have a look at applicable knowledgebase articles, which include solutions to commonly encountered problems. The integrated trouble ticket system is closely monitored 24-7-365 with the maximum response time being only 60 minutes, so there’ll always be someone to help you.