One-Hour Response Guarantee in Web Hosting
Our web hosting plans offer a sixty-minute response time guarantee, so irrespective of what inquiry or complication you might have, we will always be there to lend you a hand. In reality, it seldom takes more than half an hour to get an issue solved or an enquiry answered, and this is valid for both pre-sales and technical matters. Our support team members are available 24x7, even on national holidays and weekends, which implies that you’ll obtain prompt help whenever you need it. We are aware of how precious time can be, so by the time we answer your ticket or e-mail, we’ll have examined the issue and, if we haven’t come up with a solution, we’ll give you more info on what you need to do on your end – when the circumstances necessitate it. With our support service, you can rest assured that there will be someone to help you out momentarily, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support staff members will be at your service at all times and they’ll reply to any support ticket that you send through your hosting Control Panel within sixty minutes max. The ticket response time is guaranteed regardless of whether you have a general inquiry with regards to your semi-dedicated server or you chance upon some challenge and you will not have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week, 365 days a year to address any technical, general or billing issue. If you contact us about anything that’s within our capabilities, we’ll resolve it before we answer, which implies that you will not have to wait around for hours or days while the problem perseveres. In case there’s something that you have to do on your end, we will provide you with the needed info – what workable solutions to try out, what actions to take, etc.