Technical Support Channels
A 1–Hour Ticket Response Guarantee
Every single support request you submit to us will be responded to within maximum sixty minutes. If your trouble ticket or email requires additional assistance from a server administrator, we’ll without delay forward it and leave a comment to notify you that your case is being worked on. If you make use of the Optional Admin Services package, any of the server administration services included there will be completed at a time of your liking.
A Top–Notch Support Service
If you require any assistance while using our Online Control Panel or with any of the applications that we’ve pre–installed on the server for you, you can reach our tech support team anytime via the ticketing system. Moreover, if you need help administering your server, you can make use of the Optional Admin Services package, that includes OS updates on a weekly basis, problem troubleshooting and software installation procedures, server monitoring and rebooting services, backup hard disk drive storage space, etcetera.
An Intuitive Help Section
We have provided our Online Control Panel with an exhaustive knowledge base, which features detailed explanations of all its features and functionalities. What’s more, we have created exhaustive video tutorials that will further demonstrate to you how to carry out a particular task or troubleshoot a regularly experienced problem. The help articles and the tutorial videos are easily reachable from each Online Control Panel section through the Videos and Help buttons in the top right corner.