Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Online Control Panel you’ll find an exhaustive Help section featuring a myriad of instructional articles and regularly asked questions. They are answered by our support team of seasoned technicians. Simply fill in your question and our smart software will show you the most suitable answer.

  • Top quality support service

  • How–To Videos

  • If you’d like to watch how a task is carried out or how an issue is remedied, instead of just reading about it, check out our selection of educational video tutorials. They address a lot of different issues and will help you quickly find your way around our Online Control Panel.

  • Intuitive help center

  • A 1–Hour Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 customer support service with a 60–minute support ticket response time guarantee. A group of seasoned technicians will be online for you to attend to all the queries that you might have. During non–busy times, a response will be provided within just 20 minutes.