Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Reply Warranty

  • Our customer help and support staff is working day and night to respond to all of your current support needs. Each ticket you post to us will be responded to within less than 1 hour. If your case requires the aid of an administrator, we’ll send the ticket to the technician on shift and will let you know that the problem is under control.

  • Top quality support service

  • Professional Client Support Service

  • We will be online for you 24x7x365 to provide advices and technical support and also to help you with any trouble that you may run into as you are dealing with your virtual server. We will help you with all installed in advance applications, including your Operating System, server administration panel (based on the VPS type) and the Online Control Panel produced solely by our developers.

  • Intuitive help center

  • A Descriptive Help Section

  • An in–depth and consistently updated articles base is included in our custom–built Online Control Panel. It provides quick tips on how to carry out all of the regular site control jobs. The Help zone provides extensive how–to articles and reviews and step by step video lessons. You can access the Help zone by clicking the Help or Video buttons in the upper right corner of each Control Panel section.